The results of studying patients' opinions on the organization of medical care in the centers of dialysis treatment

Abstract

The purpose of this study is a comparative analysis of patients' satisfaction with the results of treatment at a regional dialysis center. Materials and methods. Based on the available information on this problem, a questionnaire was developed that characterizes the patients' opinion on the organization of medical care in the dialysis center. In the course of the research, the following methods were used: study and generalization of experience, analytical, statistical, sociological (questionary/interview). Results. Positive dynamics of patients' satisfaction with the work of the center and the conditions of stay and during the dialysis procedures were noted. A high score was awarded for a number of factors reflecting the quality and the level of medical services in the center, also an assessment of the satisfaction of attitudes towards the work of the and medical staff, the work of the registry, cloak room, availability of TV set, quality of toilets, availability of rest rooms after dialysis, information support with printed materials, allocated parking, quality of clothes for patients. Conclusion. The article outlines some directions for increasing the availability and quality of hemodialysis care in the Krasnoyarsk region, affecting the level of medical care in the dialysis center, depending on transport availability and other indicators.